Pelatihan Manage Customer Expectations
Daftar isi :
Pelatihan Manage Customer Expectations
Training Manage Customer Expectations
Training Description Manage Customer Expectations
Managing expectations is indeed a very interesting thing. The most common is the over-promise and then hopes or expectations become very high customer subsequently occur under deliver and absurdly angry customers. That scenario is actually the most common. Interesting fact is that sometimes these expectations arise beyond our control. Knowledge, rumor, previous experience, are all influential in the creation of these expectations. There are positive and some negative. This training will provide insight into managing customer expectations and optimizing the company’s ability to achieve the strategic goals of the company.
Aim
After this training, participants will:
Understanding the concept of managing customer expectations;
Understanding the financial value of customer focus;
Understand strategies for building customer expectations
Training Material Manage Customer Expectations
The concept of managing customer expectations
customer focus
Critical principles of customer expectations
challenge to understand customer needs and desires
Retention strategies that build customer expectations
Case Studies and Discussion
participant
Participants can be followed by all those interested in this field. It can also be followed by all who want to move on and learn more on this field.
instructor
Instructor in Training and Training will be hosted by an expert in this field.
Method
1. Presentation
2. Discussion among participants
3. Case studies
4. Simulation
5. Evaluation
6. Consultation with instructor
Jadwal Pelatihan Lokal Media Training 2024 :
Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024 || Batch 2 : 06 – 07 Februari 2024 | 20 – 21 Februari 2024
Batch 3 : 05 – 06 Maret 2024 | 19 – 20 Maret 2024 || Batch 4 : 03 – 04 April 2024 | 23 – 24 April 2024
Batch 5 : 07 – 08 Mei 2024 | 21 – 22 Mei 2024 || Batch 6 : 05 – 06 Juni 2024 | 25 – 26 Juni 2024
Batch 7 : 09 – 10 Juli 2024 | 23 – 24 Juli 2024 || Batch 8 : 06 – 07 Agustus 2024 | 20 – 21 Agustus 2024
Batch 9 : 04 – 05 September 2024 | 18 – 19 September 2024 || Batch 10 : 08 – 09 Oktober 2024 | 22 – 23 Oktober 2024
Batch 11 : 06 – 07 November 2024 | 26 – 27 November 2024 || Batch 12 : 04 – 05 Desember 2024 | 18 – 19 Desember 2024
Jadwal Pelatihan Lokal Media
TEMPAT PELAKSANAAN PELATIHAN
- REGULER TRAINING
- YOGYAKARTA
- JAKARTA
- BANDUNG
- MALANG
- SURABAYA
- BALI
- LOMBOK – NTB
- IN HOUSE TRAINING
- ONLINE TRAINING VIA ZOOM
Note :
Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.
Investasi Pelatihan Lokal Media Training:
- Investasipelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Lokal Media Training:
- Hotel
- Tempat Pelatihan
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
