Pelatihan Manage Customer Expectations

Pelatihan Manage Customer Expectations

Training Manage Customer Expectations

Training Description Manage Customer Expectations

Managing expectations is indeed a very interesting thing. The most common is the over-promise and then hopes or expectations become very high customer subsequently occur under deliver and absurdly angry customers. That scenario is actually the most common. Interesting fact is that sometimes these expectations arise beyond our control. Knowledge, rumor, previous experience, are all influential in the creation of these expectations. There are positive and some negative. This training will provide insight into managing customer expectations and optimizing the company’s ability to achieve the strategic goals of the company.

Aim

After this training, participants will:

Understanding the concept of managing customer expectations;
Understanding the financial value of customer focus;
Understand strategies for building customer expectations

Training Material Manage Customer Expectations

The concept of managing customer expectations
customer focus
Critical principles of customer expectations
challenge to understand customer needs and desires
Retention strategies that build customer expectations
Case Studies and Discussion

participant

Participants can be followed by all those interested in this field. It can also be followed by all who want to move on and learn more on this field.

instructor

Instructor in Training and Training will be hosted by an expert in this field.

Method

1. Presentation

2. Discussion among participants

3. Case studies

4. Simulation

5. Evaluation

6. Consultation with instructor

Jadwal Pelatihan Lokal Media Training 2023 :

Batch 1 : 14 – 16 Februari 2023

Batch 2 : 4 – 6 April 2023

Batch 3 : 26 – 28 Juni 2023

Batch 4 : 14 – 16 Agustus 2023

Batch 5 : 10 – 12 Oktober 2023

Batch 6 : 5 – 7 Desember 2023

Jadwal Pelatihan Lokal Media

TEMPAT PELAKSANAAN PELATIHAN

• REGULER TRAINING
  • YOGYAKARTA
  • JAKARTA
  • BANDUNG
  • MALANG
  • SURABAYA
  • BALI
  • LOMBOK – NTB
• IN HOUSE TRAINING
• ONLINE TRAINING VIA ZOOM

Note :

Waktu dan tempat pelaksanaan pelatihan bisa kami sesuaikan dengan kebutuhan peserta.

Investasi Pelatihan Lokal Media Training:

1. Investasipelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta
2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan di Lokal Media Training:

1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
2. FREE Akomodasi ke tempat pelatihan bagi peserta
3. Module / Handout
4. FREE Flashdisk
5. Sertifikat
6. FREE Bag or bagpackers (Tas Training)
7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
8. 2xCoffe Break & 1 Lunch, Dinner
9. FREE Souvenir Exclusive
10. Training room full AC and Multimedia